City Council approved a pilot Water Rate Assistance Program that will be in effect from January 1, 2019, to December 31, 2019. Single-family residential customers who are current PG&E Care Program members can complete an application and provide a copy of their PG&E bill to the Utility Billing Department to receive a discount of the fixed water meter charge per month.
To apply, please bring the completed application along with a copy of your current PG&E billing showing that your household qualifies for the PG&E Care Program to Utility Billing at City Hall.
PAY VIA MAIL OR DROP-OFF
City of American Canyon Water Department
4381 Broadway Street, Ste 201
American Canyon, CA 94503-1253
Please pay your bill by the payment due date shown on the front of the bill. If you are mailing your payment, please send it in the envelope enclosed to American Canyon or send it to Post Office Box 1410 Suisun City, CA 94585-4410.
For customers' convenience, water payments are accepted at City Hall at the customer service counter on the second floor. Also, there is a 24 hour drive thru drop box located in the City Hall parking lot near the northwest corner of the building and a drop box inside the building on the first floor near the elevators.
Phone: (707) 647-4364
Fax: (707) 643-2371
Email: Water Payments
How do I get a temporary water meter for construction?
The City of American Canyon encourages use of recycled water for all temporary hydrant meters used for construction and irrigation within the City’s potable water service boundary. Recycled water can be obtained through the City of American Canyon or Napa Sanitation District located at 1515 Soscol Ferry Road, Napa.
How do I set up my account online?
Before contacting Customer Service, click here to review additional information that can help guide you through the process.
If the bank returns your check a $25.00 fee will be added to your account. For each subsequent returned check, the fee will be $35.00. Direct Debit transactions rejected by your bank are subject to the same fees as a returned check.
What services are provided?
The City provides water and sewer services to City residents. Water service is also provided within the former American Canyon Water District boundaries which are generally north of the City limits. Water service rates are tiered to encourage water conservation. The sewer service rate for single-family residential customers is broken into three categories, based on average water consumption from the winter months (January - March) of the prior year. Click here for water and sewer rates.
When is an unpaid bill considered past due?
An unpaid bill is considered past due if payment is not received by the 24th of the month, or the next business day if the 24th is a weekend or holiday. If you are unable to pay your bill, please call (707) 647-4364 or come in person to our office to discuss payment arrangements. If your account becomes past due, a 10% penalty fee and 0.5% interest will be assessed. If your service is shut off, there is a re-connection fee of $92. For re-connections after 4:30 p.m., the fee is $322.
** NOTICE - beginning in April 2016, 72 Hour door notices will no longer be delivered. Please pay off your mailed bill. Thank you.
Who do I contact about water quality or water leaks?